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After-sales process.
Customer service: Not an empty promise but an integral part of everyday reality at RATIONAL.

Together with more than 1,300 service partners, we are continually working at making our after-sales service just as special as our appliances. Our key focus is on finding, training and nurturing the right partners. We train and coach the local service teams, provide the necessary technical documentation and guarantee an efficient service parts organisation.

Areas:
  • Customer service
  • Technical documentation
  • Technical training
  • Service components

RATIONAL is not only there for its customers before the purchase.
We also offer excellent after-sales service.

Excellent service - in every respect, before and after sales - this has made us unique for the last 40 years. We have over 100 certified service partners throughout Germany who support us in this task, all operating to guarantee maximum reliability and safety. The smooth operation of a professional kitchen depends exclusively on the performance and reliability of the appliances used.

Alongside this extensive network of professionally trained and audited service partners, we also provide a technical hotline, national weekend response team and reliable spare parts supply to create trust and guarantee safety - 24 hours a day, 365 days a year.

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Unit check:
We don't leave our customers to fend for themselves.

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Our employees talking to one of our RATIONAL SERVICE PARTNERS.

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One-face-to-the-customer: Our service parts organisation from ordering to shipment.

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Our employees talking to a service partner.

Our company is based on a systematic process organisation.
Find out more:

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Join our team.

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We would be delighted to answer any questions about our application.

+49 8191 3270 Contact us