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After-sales process.
Customer service: Not an empty promise but an integral part of everyday reality at RATIONAL.

Together with more than 1,300 service partners, we are continually working at making our after-sales service just as special as our appliances. Our key focus is on finding, training and nurturing the right partners. We train and coach the local service teams, provide the necessary technical documentation and guarantee an efficient service parts organisation.

Areas:
  • Customer service
  • Technical documentation
  • Technical training
  • Service components

RATIONAL is not only there for its customers before the purchase.
We also offer excellent after-sales service.

Excellent service - in every respect, before and after sales - this has made us unique for the last 40 years. We have over 100 certified service partners throughout Germany who support us in this task, all operating to guarantee maximum reliability and safety. The smooth operation of a professional kitchen depends exclusively on the performance and reliability of the appliances used.

Alongside this extensive network of professionally trained and audited service partners, we also provide a technical hotline, national weekend response team and reliable spare parts supply to create trust and guarantee safety - 24 hours a day, 365 days a year.

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Unit check:
We don't leave our customers to fend for themselves.

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Our employees talking to one of our RATIONAL SERVICE PARTNERS.

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One-face-to-the-customer: Our service parts organisation from ordering to shipment.

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Our employees talking to a service partner.

Our company is based on a systematic process organisation.
Find out more:

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Join our team.

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Contact

We would be delighted to answer any questions about our products and RATIONAL.

+44 1582 480388 Callback service Contact us
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ChefLine®

If you have any application questions, you can call upon the experience of our RATIONAL master chefs 365 days a year.

VarioCookingCenter®

+44 7017 343287

SelfCookingCenter® and CombiMaster® Plus

+44 7743 389863 Contact us
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Dealer

You will find your RATIONAL dealer in its vicinity when you either type in your postal code or your city.

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Service

A dense service network of qualified RATIONAL Service Partners is available to you around the clock. Find your local RATIONAL Service Partner:

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